Incident Response

When something goes wrong with your site, whether it is down, showing errors or behaving strangely, someone has to find the cause and fix it. With a maintenance plan, that is us.

Why do I need this?

Without a plan, an incident begins with finding a developer, explaining the site to them and waiting for a quote. With one, the people who respond already know how your site is built and where it is hosted, and they have the access they need. That is the difference between a short interruption and a long one.

How does a Maverick website maintenance plan help?

Incident response is included in every plan. When monitoring raises an alert, or you report a fault, we investigate, restore service and then deal with the underlying cause so it doesn’t come back. Enterprise plans are handled with priority response times.

What happened and what we did about it is written up in your monthly report.